Refund & Cancellation Policy
Last Updated: September 23, 2026
1. Our Commitment: The Zero-Deduction Guarantee
At Linse AI, we believe in 100% fair pricing. Our automated analysis engine enforces a strict Zero-Credit-Deduction Guarantee:
✓ If an app has 0 public reviews, or if an analysis fails midway due to network or scraping timeouts, ZERO credits are deducted from your account balance.
2. Digital Credit Purchases
Linse AI offers pay-as-you-go credit packages (Starter, Pro, and Enterprise) rather than recurring surprise subscriptions. When you purchase a package, you receive a fixed allocation of competitive intelligence report credits.
3. 14-Day Refund Eligibility for Unused Credits
If you are not satisfied with your purchase, you are eligible for a full refund on any unused credit balance within 14 calendar days of the original transaction date.
Note: Credits that have already been utilized to generate completed competitive intelligence reports, data exports, or ASO keyword extractions are non-refundable once the computing work has been performed.
4. Subscriptions & Cancellations
Because Linse AI operates on one-time credit top-ups, there are no automatic recurring recurring charges or lock-in contracts. You buy credits only when you need them. There is no cancellation fee required.
5. How to Request a Refund
To request a refund, simply send an email to support@linseai.com with:
- Your account email address
- Payment ID or receipt number from DodoPayments
- Brief reason for the refund request
Our support team will review and process your request within 24–48 business hours. Approved refunds will be automatically returned to your original payment method via DodoPayments within 5–10 business days.